Shipping Information
At Outlet Fishing Store, we strive to provide you with the best shopping experience, including efficient and reliable shipping services. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Using DHL or FedEx, delivery within 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, using EMS, delivery within 15-25 business days after dispatch.
We ship globally, excluding certain remote areas and Asia. Please ensure your shipping address is correct to avoid delays.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a hassle-free returns and exchanges policy. Please review the following details to understand our process:
Return & Exchange Process
- Eligibility: Items must be returned within 15 days of receipt. The item must be unused, in its original packaging, and in the same condition as when you received it.
- Initiate a Return: Contact our customer service team at [email protected] with your order number and the reason for the return or exchange.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
- Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship the item to the following address: Outlet Fishing Store
6818 North Lagoon Dr
Panama City, US 32408 - Processing: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.
Refund Timeline & Methods
Refunds will be issued to the original payment method used during the purchase. Please allow the following time for the refund to be processed:
- Credit/Debit Cards: 5-7 business days after the return is processed.
- PayPal: 3-5 business days after the return is processed.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Fishing Hooks: Once opened, these items cannot be returned for safety reasons.
- Drinkware: For hygiene reasons, drinkware items cannot be returned once opened.
Return & Exchange Request Template
To streamline your return or exchange request, please use the following template when contacting us:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Outlet Fishing Store Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
- Item Name: [Item Name]
- Quantity: [Quantity]
- Reason for Return/Exchange: [Reason]
Please provide me with the Return Authorization Number (RAN) and further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please contact our customer service team at [email protected].
Thank you for shopping with Outlet Fishing Store. We appreciate your business and are here to ensure you have a great shopping experience!