At Outlet Fishing Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

  1. Eligibility: Items must be returned within 15 days of receipt. The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Initiate a Return: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return or exchange.
  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
  4. Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship the item to the following address:
    Outlet Fishing Store
    6818 North Lagoon Dr
    Panama City, US 32408
  5. Processing: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.

Refund Timeline & Methods

Refunds will be issued to the original payment method used during the purchase. Please allow the following time for the refund to be processed:

  • Credit/Debit Cards: 5-7 business days after the return is processed.
  • PayPal: 3-5 business days after the return is processed.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Fishing Hooks: Once opened, these items cannot be returned for safety reasons.
  • Drinkware: For hygiene reasons, drinkware items cannot be returned once opened.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Outlet Fishing Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

- Item Name: [Item Name]
- Quantity: [Quantity]
- Reason for Return/Exchange: [Reason]

Please provide me with the Return Authorization Number (RAN) and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please contact our customer service team at [email protected].

Thank you for shopping with Outlet Fishing Store. We appreciate your business and are here to ensure you have a great shopping experience!